If you’ve never been inside an Apple store, all I can say is, it’s surreal.
I had to sign in to see a Mac Genius. When my turn came I was face with a dude that was almost a mirror image of me. At first I thought it was Apple’s way of helping me feel at home-you know..”come on in, we’ll have you help you”..that kind of thing.
But it wasn’t me. And I don’t know NotMe’s name, so it doesn’t really matter.
Anyway, I bellied up to the bar. Told him my sad tale and handed over my deadPod. He looked at it, typed some things into the computer and after a little small talk said, “hold on. I’ll be right back.” Um. Sure. I wasn’t going anywhere. Not without a new iPod anyway.
He comes out with a brown box. And you know what? Sonuvabish if it wasn’t a 40GB iPod. I guess just because they don’t sell the 40’s anymore that doesn’t mean the service centers don’t still stock them.
I was giddy. I wouldn’t have to worry about cases, or accessories or any of that bull. Everything would be the same. And I had a new unit. And then came the bad news.
Only, he called it the “down side.”
OK. Hit me.
Turns out if your iPod dies in the first 6 months of the 12 year warranty, they swap it out no questions. If it dies in the last 6 months, you have to pay a $30 ‘recycling’ fee. Um. OK. Did I mention I wasn’t leaving without a working iPod?
OR….he said….You could get the Apple Protection Plan for $59….which waives the recycle fee and totally covers your iPod until 2.26.2007 (the present warranty is up in 2006).
So….lemme get this straight…for $30 more, I get free service for an additional year…including the dreaded battery replacement (which they charge $60 for).
Cool. Sign me up.
And that was it. 10 minutes later we were headed toward Target…new iPod in tow.
I have to say I was pretty damn impressed with the customer service…even if the Apple store does look like it came straight from A Clockwork Orange.
I felt bad for the girl next to me who was at the G-Bar because she dropped her notebook 6 inches on to a carpeted floor (after having just paid it off)…it was going to cost her $755 to get her shitz fixed.
Bets she wishes she got the protection plan earlier.
Now comes the fun of loading all the music back on it.